We offer all our customers top priority care in all matters pertaining to returns ,exchanges or refunds.
If you are not satisfied with your purchase you may return the product purchased in sealed factory condition not altered in any form for full refund within 30 days from purchase,customer to pay all return shipping costs including carrier and / or postal insurance. Orders exceeding 30 days refund is hereby deemed null and void,and an in store credit will be provided to the customer. Pre-Orders and or BackOrders are excluded and are hereby deemed to be final sale and or special order. Strike Force Hobbies will work with customer to ensure all concerns and all matters as per refund is and or are resolved per refund policy. Strike Force Hobbies hereby reserves the right at its' discretion to waive said refund policy upon review of order(s) and will work with the customer to resolve all matters.
All Paypal purchases 180 day refund policy in effect if customer requests a refund beyond said period of days (180) customer is to receive an in store credit only or exchange for another item of same dollar value before shipping and taxes ( Canadian orders only ).
Refund requests are always reviewed on a case by case basis and Strike Force Hobbies reserves the right to waive the said refund policy at any time as deemed by our refund investigations department.
The item must be returned in new condition ,factory sealed , and all parts sealed intact in box. If purchase is returned in opened condition,tampered with or damaged we will automatically void your refund,return and or exchange.
Items marked FINAL SALE there are no refunds or exchanges.
Items that are ordered and are out of production kits no refunds are provided we will do exchange only.
All refunds, returns or exchanges must have an authorization tag number supplied by us to you when you make a claim to our support department.
DO NOT RETURN ANY ITEM WITHOUT A AUTHORIZATION RETURN TAG NUMBER DISPLAYED ON BOX.
All refunds are processed minus original shipping charges.
Customer must pay for shipping and insurance costs on all returns when purchase has been repackaged by the customer
See our instructions under "Correct Method To Return Product" at the bottom of this page to avoid any costs.
All refused shipments will be charged 50 % restocking fee and credited less shipping fees on the account.
Items must be returned within 15 days from receiving our RETURN CODE and or as per our email notification verification date / time as recorded in our files or refunded is voided.
CUSTOMER MUST PAY FOR SHIPPING ON RETURNS.
NO POSTAGE DUE RETURNS WILL BE ACCEPTED AND NO CREDITS WILL BE ISSUED FOR SHIPPING CHARGES.
REFUSED SHIPMENTS WILL ALSO BE CHARGED 50% RE-STOCKING FEE AND SHIPPING FEES WILL NOT BE REFUNDED.
Please when contacting us via phone and or Customer Service Department via email include information below :
Include your order number,order date, your full name , your e-mail address,item code and a brief accurate description of your concern
We will thus contact you to resolve the matter or process any claim relevant to the above.
Please review your items when they arrive at your door if any damage is showing please refuse the delivery.
If you have already accepted the delivery and thus find shipping damage , save all the packaging material and documents e-mail our support line . We will work with the carrier to resolve the matter and make a claim.
STRIKE FORCE HOBBIES assumes no financial liability for items received damaged . We will endeavour to assist you in resolving any and all concerns as per damaged goods and process a claim with the shipping agent.
CORRECT METHOD OF RETURNING PRODUCT:
PLEASE MAKE SURE THE PRODUCT IS IN SAME CARTON AS SHIPPED WITH THE ORIGINAL CANADA POST OR COURIER LABEL ATTACHED AND CLEARLY VISABLE.
CLEARLY MARK “RTS” (return to sender) AS SHOWN ON THE PLASTIC WHICH HOLDS YOUR SHIPPING LABEL.
PLEASE HIGHLIGHT OUR ADDRESS AND CROSS OUT YOUR ADDRESS TO AVOID ERRORS.
TAKE CARTON TO ANY POSTAL OUTLET U.S.A OR CANADA AND REQUEST RETURN TO SENDER.
IF YOU CHOOSE TO REPACKAGE YOUR ORDER YOU WILL BE CHARGED POSTAGE AND MUST ALSO PURCHASE INSURANCE WITH RETURN, THUS PLEASE FOLLOW OUR INSTRUCTIONS AS NOTED ABOVE.
We reserve the right to apply a 20 % administration fee from the purchase price before taxes and shipping costs to all returns classified as out of production or special order .
This fee applies to all product (s) returned by customer that require locating via our distributor network are out of production and or no longer manufactured.