We offer all our customers top priority care in all matters pertaining to returns ,exchanges or refunds.
DO NOT RETURN ANY ITEM WITHOUT A AUTHORIZATION RETURN TAG NUMBER DISPLAYED ON BOX.
Items must be returned within 15 days from receiving our RETURN CODE and or as per our email notification verification date / time as recorded in our files or refunded is voided.
CUSTOMER MUST PAY FOR SHIPPING ON RETURNS.
NO POSTAGE DUE RETURNS WILL BE ACCEPTED AND NO CREDITS WILL BE ISSUED FOR SHIPPING CHARGES.
REFUSED SHIPMENTS WILL ALSO BE CHARGED 50% RE-STOCKING FEE AND SHIPPING FEES WILL NOT BE REFUNDED.
Include your order number,order date, your full name , your e-mail address,item code and a brief accurate description of your concern
We will thus contact you to resolve the matter or process any claim relevant to the above.
Please review your items when they arrive at your door if any damage is showing please refuse the delivery.
CORRECT METHOD OF RETURNING PRODUCT:
TAKE CARTON TO ANY POSTAL OUTLET U.S.A OR CANADA AND REQUEST RETURN TO SENDER.
IF YOU CHOOSE TO REPACKAGE YOUR ORDER YOU WILL BE CHARGED POSTAGE AND MUST ALSO PURCHASE INSURANCE WITH RETURN, THUS PLEASE FOLLOW OUR INSTRUCTIONS AS NOTED ABOVE.
We reserve the right to apply a 20 % administration fee from the purchase price before taxes and shipping costs to all returns classified as out of production or special order .
This fee applies to all product (s) returned by customer that require locating via our distributor network are out of production and or no longer manufactured.